Refund policy

Returns & Refunds

We want you to love your gear. If something isn't right, here's how it works.

30-day change-of-mind returns

You have 30 days from the day your order arrives to request a return if you change your mind.
Items must be unused, in their original condition and packaging, with all parts and accessories included.
Change-of-mind return postage is paid by you. Once we receive and check the item, we refund the price you paid for it to your original payment method.
Please contact us before sending anything back. We'll confirm the return and give you the return address. Items sent back without a confirmed return can't be accepted.

Faulty, damaged or not as described

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If your item is faulty, arrives damaged, or is significantly different from its description, you're entitled to a repair, replacement or refund. For a major failure you can choose a refund or replacement. We cover any return costs in these cases.

To make a claim, email us your order number and a photo or short video of the problem. We aim to reply within 1–2 business days.

Wrong item or missing parts

Let us know, ideally within 7 days of delivery, with your order number and a photo, and we'll send the correct item or missing parts at no cost to you.

Late or lost orders

If your tracking hasn't updated for 10 business days, or your order hasn't arrived within the delivery window shown at checkout, contact us and we'll chase it up. If it's lost in transit, we'll resend it or refund you in full.

Cancellations

You can cancel within 12 hours of ordering for a full refund. After that, your order may already be with our fulfilment partner. If it has shipped, please use the returns process above.